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Privacy Policy

The "Company," or Q FACTOR ENGINEERING SOLUTIONS, is dedicated to safeguarding the privacy of its customers. This Privacy Policy ("Privacy Policy") is created to help you comprehend the information we collect, how we use it, how we safeguard it, and how to utilise our Services while making informed decisions (as defined in the Terms and Conditions).

We, us, and our relate to the Company for the purposes of this Agreement. As a user of the website, application, and/or Services, "You" refers to you.

A. Permission

By using our website, you agree to our Privacy Policy and provide us your and/or your child's personal information to collect, store, and use as set forth in this Privacy Policy. Every time you access our website or voluntarily give us personal information, you acknowledge and agree that we may collect, use, and disclose that information. You also agree to be contacted by email or in another way in accordance with this Privacy Policy. This Privacy Policy is applicable to every user of the website, whether or not you register for or enroll your child in one of our courses.

B. Information Gathering

Both "Non-Personal Information" and "Personal Information" about you may be gathered by us. Information that cannot be used to identify you personally is referred to as "Non-Personal Information" and includes information like anonymous usage data, general demographic data we may gather, referring/exit pages and URLs, platform types, preferences you submit and preferences generated based on the data you submit and the number of clicks. "Personal Information" refers to details like your name, residence, age, and email address that can be used to individually identify you or your child.

1. Analytics

We might keep track of information about how you use the website. We may keep track of data that your browser or use of the website sends to us, such as the website that directed you to us, the type of browser you use, the device from which you connected to the website, the time and date of access, and other anonymous data. We use this information for a variety of purposes, including the functioning of the website, to enhance our offerings, to enhance your visit to our website, to recognise the diverse needs of various users, etc.

2. Website forms

You may be able to submit personally identifiable information using online forms on our website in order to express interest in the Services or make a request for further information about the Services. These forms, which could come in different formats, might ask you for information before you submit them. We gather personally identifiable information, such as your name, age, phone number, email address, postal address, and other information, when you contact us using a form on our website. This data is used to comprehend your needs and recommend the best services to you. We don't share this information with third parties or use it for marketing reasons.

3. Email and phone communications

We may call you to discuss your needs in greater depth and give you more information about our Services based on the Personal Information you offer us. You expressly consent to us contacting you even if you have registered with your telecom provider's "Do Not Disturb" registry by submitting your mobile phone number or landline number. We might also send you emails to communicate with you.

Your personal information might also be used by us to send you newsletters and other marketing materials. You can opt-out of getting email correspondence or updates from us by contacting us and letting us know that you no longer want to.

4. Social Media

When you connect with our social media pages and accounts on sites like Facebook, Twitter, Instagram, and LinkedIn, we may collect information about you.

C. Data Usage

In order to provide the Services, inform you about the Services, troubleshoot our website and identify issues, as well as for other legitimate business purposes like handling payments or service changes, fraud prevention and detection, and protecting both you and the Company, we will use the information you provide to us.

Without your permission, we never trade, rent, sell, or otherwise disclose your personal information to other parties. Your Personal Information might be disclosed to suppliers and other third-party service providers who work for the Company. The vendors and third-party providers we work with will typically only gather, use, and disclose your information as much as is required for them to carry out the services they are doing for the Company. These services provided by these vendors shall include, but not be limited to, payment information needed by a payment aggregator/gateway to process a payment made for the Services, logistics partners to transport kits and other materials needed to complete the Services, etc.

When it comes to the data that we must give payment aggregators/gateways in order to utilise their services, they often have their own privacy policies. We advise you to read these policies so that you can understand how your personal information will be handled by these providers.

Upon receiving a valid notice from an appropriate statutory or investigative authority, we may be legally obligated to disclose your personal information. Such disclosures will be made in accordance with the relevant laws, and we won't be required to let you know about them if they are made to the appropriate authority. If it is determined that you have broken our Terms & Conditions and/or performed an illegal act while using our website and/or Services, we may also be forced to disclose your Personal Information to a competent authority.

Your non-personal information will be used by us to enhance the Services. In order to track usage of our website and Services, we will additionally aggregate and anonymize Non-Personal Information. This privacy policy in no way restricts how we use or share non-personal information, and we reserve the right to do so in our sole discretion with respect to partners, advertisers, and other third parties.

D. Information Protection

We take appropriate security measures to protect your personal information and make sure that it is not improperly or unintentionally sold, disclosed, altered, or destroyed. These protections do not, however, provide a guarantee against unauthorised or illegal access, disclosure, alteration, or destruction of your information. You affirm that you are aware of and willing to accept these risks by using our website.

E. Age of Consent

By using the website, you guarantee that you are at least 18 years old or that your child has been given permission to use it and the Services under your watchful eye.

F. Changes to our Privacy Policy

We reserve the right to make changes to our Terms & Conditions and this Privacy Policy at any time. Any modifications to our privacy policy will be communicated to you when they take effect.

G. Last Reviewed

On 9 August, 2023, this privacy statement was last revised.